Des Moines, Federal Way and Kent Auto Repair Services
Our customers’ satisfaction is our primary goal – we put our name on it!
Quality Auto & Electric has been satisfying customers with our expert auto repair services in Des Moines, Kent and Federal Way since 1985. We have a modern facility designed to take care of today’s customers and their automobiles.
We employ only the best ASE Certified Master Technicians and highly-trained Service Advisors. We procure the best parts available and continuously train to make sure the job is done right the first time. We offer a 24 Month / 24,000 Mile Nationwide Auto Repair Warranty.
Our business philosophy is the embodiment of three crucial components, which we believe has attributed to our success and unparalleled reputation:
Service, Care & Trust
Expect the job done right – the first time. Quality Auto & Electric has built an outstanding reputation for high quality automotive services and repairs, the knowledge and expertise of our staff, and the honesty in which we treat all of our valued customers. So what does all this mean? It means you can put your trust in Quality Auto & Electric, knowing that we will strive for your complete satisfaction.
Every Customer Is Important
Each day we focus our full attention on our customers. Every customer is important, every job is important – no matter how big or small the service or challenge might be. We provide our customers with the personal service and expertise they require. We believe that it’s the little things we do for our customers that make a big difference and add quality to our services.
Quality Vehicle Care
Some automotive service businesses live on the philosophy of quantity, at Quality Auto & Electric, we believe in quality. Experience has shown us that most of our customers initially came to us on a recommendation from a friend or family member. When customers come to us looking for quality people and service they can trust, rest assured we go the extra mile to prove to you that our shop will meet your expectations.
You Can Have it All!
Safety, Reliability, Peace of Mind and Total Satisfaction.
Quality Auto & Electric is a convenient, professional, ethical auto service center that is driven by a dedication to uncompromising personalized customer service. Our commitment to continuous improvement of both service and product is the road map to our future success.
Our ASE Certified Master Technicians can take care of every aspect of your vehicle’s repair and maintenance. Whether it’s scheduled maintenance services, brake repair, lube-oil-filter change, engine repairs, complex computer diagnostics, or transmission service – we can help!
We know how busy and hectic life can get sometimes. While we can’t help you with all the aspects of your daily life, we can definitely help take care of all of your vehicle’s needs. You can rest assured that your vehicle is well taken care of – we are driven to provide you and your family with safety and reliability, peace-of-mind and total satisfaction.
Our Expert Auto Repair Services
If you’ve been looking for a team of professionals who are experts in their field and care as much about your vehicle as you do – then you’ve come to the right place.
We understand that you don’t want to entrust your vehicle to just anybody.
Our Technicians are all ASE Master Certified. What does this mean to you?
The National Institute of Automotive Service Excellence (ASE) is a national, non-profit certification program that tests technicians for their technical knowledge and competency. Technicians must be re-certified every 5 years to ensure that they stay on top of the latest technologies. All of our Technicians have been certified at the highest level as ASE Certified Master Technicians.
Our ASE Certified Master Technicians perform the following services:
Washington State Emissions Authorized Specialist
The emission control system on your vehicle is important for keeping our environment as clean as possible. If your vehicle fails an emissions test, we can test to find out why and perform the needed repairs. Quality Auto & Electric is a WA State Authorized Emissions Specialist.
Click here for more information about our Emissions Repair Services.
Commercial and Fleet Services
Consider the advantages of dealing with a local service provider that can offer friendly, personalized service and a total commitment to your commercial and fleet needs.
Quality Auto & Electric provides fleet and commercial services to businesses in the Des Moines, Kent and Federal Way areas. We help you maintain your fleet, reducing down time and keeping your cars or trucks on the road. All of our technicians are ASE Certified Master Technicians.
Click here for more information about our commercial and fleet services.
Golden Rules of Customer Service
Quality Auto & Electric strictly adheres to the Golden Rules of Customer Service. We will serve each customer the way we would like to be served if we were the customer:
- We will provide each customer with courteous and professional service.
- We will provide clear and accurate estimates of repair to our customers.
- We will perform no repairs without customer authorization.
- We will perform each service and repair professionally with top quality parts and materials.
- We will report any vehicle safety or repair concerns observed during vehicle service to our customers.
- We will prioritize recommended vehicle services and repairs to our customers in this order:
- Progressive Damage
- Recommended Maintenance
- We will not recommend services or repairs that are without benefit to our customers and their vehicles.
- We will stand behind our work and honor all applicable warranties.
List of all our services
- Complete Automotive Service and Repair
- Air Conditioning
- Check Engine Light
- Computer Diagnostic
- Cooling System/Radiators
- Drive Train
- Emission/Smog Check
- Fleet Service
- Fuel System
- Oil Change
- Pre-Purchase Inspection
- Timing Belts
- Tune Up