Quality Auto & Electric’s Customer Care Program
Taking care of more than just your car or truck – our priority is your complete satisfaction!
The highly trained Technicians at Quality Auto & Electric are domestic & import automotive diagnostic and repair specialists. Since 1985, Quality has firmly established itself in Des Moines, WA as the authority for service, maintenance and repair.
From our modern, state-of-the-art equipment to our experienced staff – we are ready to serve all your auto repair and service needs.
To this end, we offer a complete Customer Care program that includes:
Rewards Card Program
Rewarding You for Maintaining Your Vehicle.
We are asking you to help us manage the lifecycle of your vehicle by calling us when you get a reminder mailer and staying current on oil changes and important preventive maintenance intervals so…we better reward you for doing your part!
Membership into this valuable program is FREE.
Look for additional benefits in the reminder mailers or when you are in the shop. We will occasionally offer special discounts exclusively to Rewards Card members.
- Earn Dollars Toward Future Services
When you come in for service, simply present your Quality Auto & Electric Rewards Card and you will earn dollars on your card that can be used for future service visits. You can use them when you come in next time, save them up or donate them to charity! You can also buy a Rewards Card as a gift to give to a friend or relative.
- 12 Month / 12,000 Mile NAPA Peace of Mind Warranty
We believe we have the best technicians and the highest quality parts you can find, so we back up all of our work with the Nationwide NAPA Peace of Mind Warranty. This 12 Month/12,000 Mile Nationwide Warranty is highly exceptional in today’s marketplace.
- 24-Hour Nationwide Roadside Assistance
We know that our customers rely on us to take care of their vehicles and ensure that they have a safe, comfortable ride. We want to make sure that our customers are taken care of, wherever they are. That’s why we offer a complimentary 24-Hour Roadside Assistance program to all our customers when they come in for service.
Customer Reminder Program
Reminders Tailored Specifically to You and Your Vehicle.
It is critical that you know when your car needs attention. You will receive one of our reminders and can simply call us to review the items that may be needed. Here are the specific mailers you may receive:
Customer Follow Up Program
We Care About Your Experience With Us.
Often times we will follow up with a phone call after the service to make sure everything meets or exceeds your expectations.
This is your chance to tell us if everyone in our organization is representing Quality Auto & Electric properly and doing exceptional work. Our team members are graded on customer responses to ensure that we are worthy of your business.
- Oil Change Reminders
We will send you a reminder mailer at the right time based on your specific driving habits and the type of oil you use. Furthermore, we provide clear, unobtrusive windshield stickers that show the date and mileage when your next oil & filter change is due. Lastly, we will always suggest the optimum lubrication products specified for your vehicle.
- Scheduled Maintenance Reminders
Every vehicle has a maintenance schedule that should be followed, and we will send you a reminder for each major interval. Just call us and we will discuss services that may need to be performed. Together, we will determine what should be done and set the necessary appointment.
- Technician Recommended Service Reminders
When you service your vehicle at Quality Auto & Electric, you may opt not to do everything that we recommend. That’s ok: Our system saves those recommendations so we can remind you to take care of them at a time convenient for you.